Scope
This Code applies to every director, employee, consultant and sub-contractor carrying out work for or on behalf of DOS & Co.
Quality of Service
We strive for excellence in the quality of services provided, ensuring that they meet or exceed client expectations and industry standards a tall times.
Integrity
We:
- uphold the highest standards of professionalism, honesty and ethical conduct in all interactions;
- ensure transparency and accuracy in all communications, reporting and documentation; and
- never accept commissions, kick-backs or introducer's fees, whether legal or illegal, and always account to our clients for any such commission, rebate or similar - our integrity when making introductions is not for sale.
Client Confidentiality
We:
- safeguard all client information, ensuring that it remains confidential and is not disclosed without proper authorisation or as otherwise required by law; and
- use client information solely for the purposes for which it was provided and in accordance with applicable laws and professional standards.
Conflicts of Interest
We:
- identify and disclose any actual, potential or perceived conflicts of interest to relevant parties in a timely manner;
- declare any active conflicts to our clients without undue delay; and
- take necessary steps to manage or resolve conflicts of interests, ensuring fairness and objectivity in all professional details.
Continuous Professional Development
We:
- maintain and enhance professional competence by pursuing ongoing learning and professional development opportunities; and
- stay updated on industry standards, regulations and best practices to ensure high-quality service delivery.
Professional Independence
We maintain professional independence in judgements and recommendations, ensuring objectivity and impartiality.